STUDENTS' PERCEPTION ON COURIER BUSINESS IN BANGLADESH: A STUDY ON UNIVERSITY STUDENTS

Abstract

With the advancement of technology, logistics has become a necessary element for any company. The courier business has increased rapidly nowadays. There are many e-commerce businesses in our country. Most of them do not have their own delivery system. They deliver products through other media. However, due to some shortcomings like high delivery prices, delayed delivery, and misinformation, this business is not growing as much as expected. Companies have not earned customers’ trust. Most of the students said that courier businesses should decrease delivery time. Also, they should increase the quality of the service. They also recommend that they should put a tracking device in the delivery service. In Bangladesh, there is a huge opportunity for this business if businesses can work according to clients’ demands. And indirectly, not only people but also the economy will benefit.